Refund policy

Returns & Refunds

At Poppins & Post, many of our products are made to order, personalized, or contain perishable gourmet items. Because of the nature of these products, we do not accept returns or exchanges.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we're here to help.

Please contact us within 7 days of delivery at poppinsandpost@gmail.com with:

Your order number
A brief description of the issue
Photos of the item and packaging

Once reviewed, we'll work with you to provide an appropriate solution, which may include a replacement, refund, or store credit.

Personalized & Custom Products

Personalized, custom-made, and made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Please carefully review all personalization details before placing your order.

Gourmet & Perishable Items

Due to food safety regulations, all gourmet food items and perishable products are final sale and cannot be returned or exchanged.

Corporate & Bulk Orders

Corporate gifting, event orders, wedding welcome gifts, and bulk purchases are considered custom orders and are final sale unless products arrive damaged or incorrect.

Shipping Issues

Once an order has been shipped, Poppins & Post is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control.

If your package appears lost or arrives damaged, please contact us and we'll help you work toward a resolution.

Order Cancellations

Orders may be canceled only before production begins. Because many items are produced specifically for each order, cancellations may not be possible once production has started.